Alyned Thinking

Why new thinking is needed and how we are putting our expertise to work.
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    Articles

    Helping Customers Find Success, One Use Case at a Time

    In this blog article, we take a look at the journey Alyne's Customer Success Team embarks with all Alyne customers. Our team members are dedicated and passionate about unifying and managing every stage of the customer relationship by adding value to existing operations and perspectives. Alyne’s Customer Success Team strives to provide ongoing guidance to all customers towards achieving their Governance, Risk and Compliance goals.
    Christina Casino
    Christina Casino
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    Articles

    Swapping The Suit For The Sneakers: From Management Consulting to Customer Success (Part 3)

    Part 3 of our Customer Success article series is here. In this final article, Maximilian Millitzer, from our Customer Success Team, takes us through his journey from being a Management Consultant to becoming a Customer Success Consultant at Alyne.
    Maximilian Millitzer
    Maximilian Millitzer
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    Articles

    Response and Resolution: Delivering True Customer Success (Part 2)

    Part 2 of our Customer Success article series is here. This 3 part series means to provide an insider look at Alyne’s Customer Success Team. In this second article, Felix Schock talks about one integral part of our service delivery: Ongoing Support.
    Felix Schock
    Felix Schock
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    New Features

    Enhanced Customer Support with In-App Help Scout Articles

    Alyne's Help Scout Beacon has been been directly integrated with workflow-driven articles, instantly available and intuitive to where you are within Alyne.
    Maximilian Millitzer
    Maximilian Millitzer
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    Articles

    From StartUp to ScaleUp - Success Factors for Transforming a Customer Success Function (Part 1)

    A new article series to provide an insider look at Alyne’s Customer Success Team. In this first article, Felix Schock shares some of the most important developments and transformations within the team, with insights on topics like team structure, knowledge sharing and internal collaboration – all crucial aspects in the positive development of a growing team.
    Felix Schock
    Felix Schock
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