Digitalization is a seemingly new buzz word on the agenda in many organizations as well as in pitch decks of savvy consultants. It describes the introduction of digital technology to an organizational process to make existing activities more effective or deliver a new service to the organization. Avoiding manual steps, human intervention and any unnecessary interfaces are commonly a focus point. Over the past decades, the term has been used in various contexts, from actually transforming physical processes like type setting to digital printing or using computer aided design instead of pencil and paper. However, in today’s practice, businesses usually mean leveraging X-as-a-Service offerings to apply flexible and scalable technology to optimize a specific business outcome when talking about digitalization.